Feedback and Complaints
NDIS Participants
NDIS participants also have the right to raise concerns or make a complaint directly with the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports and services.
Click the link below to access the NDIS complaints website.
Make a complaint to the NDIS Quality and Safeguards Commission
At Melting Moments Meals, we want you to be happy with the meals and service you receive. We welcome feedback — good or bad — because it helps us resolve problems and improve our service.
If you have a concern or would like to make a complaint, you can speak with us in person, contact us by phone, or email:
orders@mmmeals.com.au
You are welcome to have a family member, carer, advocate, Support Coordinator or other representative contact us on your behalf. Complaints may also be made anonymously.
All complaints are treated respectfully and confidentially. Making a complaint will not affect your access to our services or the way you are treated by Melting Moments Meals.
We will listen to your concerns, investigate where required, and work with you to find an appropriate resolution. Where a complaint cannot be resolved immediately, we will keep you informed of its progress and outcome.
