Home Care Packages & Support at Home

Using your Home Care Package (HCP) or Support at Home funding for meal delivery is easier than you might think, and we're here to guide you through every step.

How it works

1. Speak with your Care Manager

Let your Home Care Package or Support at Home provider know that you would like to receive your meals from Melting Moments Meals.

Your provider will send us a referral and request our client intake paperwork.

2. We complete the paperwork

We complete our section of the referral, and your provider approves the arrangement, including the agreed funding split and your individual meal budget.

Each client's funding is different, so your provider will let us know the amount available for your meals based on your package and care plan.

3. Contact us to place your first order

Once we've received your approved referral, simply give us a call.

We'll happily walk you through the ordering process, answer any questions you may have, and help you choose meals that suit your tastes and dietary needs.

If you can't access our online menu, we're more than happy to post or email one to you.

4. Enjoy delicious meals delivered to your door

Once your account has been set up, ordering is simple. Just choose your favourite meals and we'll take care of the rest.

How is payment divided?

For most Home Care Package and Support at Home clients, the cost of each meal is divided into two parts:

• 70% of the total cost (ingredients, preparation and delivery) is paid by your Home Care Package or Support at Home provider.

• 30% of the total cost (ingredients, preparation and delivery)is paid by you as your co-pay.

We'll invoice your provider directly for their portion, and you'll simply pay your contribution when you place your order or upon delivery/collection. Please see our FAQ for more information on payment options.

Please note that the funding split and your available weekly budget is determined by your Home Care Package or Support at Home provider and may vary between clients.

We're here to help

We understand that government-funded services can sometimes feel confusing, especially when you're getting started.

Our friendly team is always happy to answer your questions, explain the process, and help make ordering as simple and stress-free as possible.

If you're unsure whether your package covers meal delivery or if you would like to discuss how it all works, please get in touch—we're always happy to help.